We use a well-established methodology for planning and completing software implementations. In almost all situations however an implementation is a joint venture between our Consulting Team and the Client Team. Consequently we tailor the services provided in any implementation to meet the expertise and experience of the client's staff involved.

In some cases this may mean we provide little more than basic application training, whilst in many situations we provide the full range of services listed below:

Project Management

This is the process of planning the implementation from start to finish, including the careful allocation of tasks to the appropriate people within the project team. The key focus of any project manager is to deliver the project objectives according to specific success criteria within the set timescale and budget. In addition to the initial planning process, constant project monitoring is required to ensure that the project stays on track and that all issues that arise are dealt with quickly and effectively.

Software Installation

This is the process of physically installing the software onto the client’s network and ensuring that it operates appropriately for all required workstation configurations.

System Design

This is a vital stage of getting the software configuration and set up correct. We assess the Client’s requirements and evaluate what this means for all of the set up parameters within the software. Typically this leads to a test configuration being prepared and tested before more detailed training is carried out. This stage will also include the definition of precise data transfer requirements and any system integration required. It will also focus very heavily on the project objectives to ensure that all design decisions are made in the context of these.

Implementation

Our team have implemented the software on many occasions and can provide any level of assistance required. In some cases we carry out most of the implementation work, but for others we are simply available “on standby”. It is within this element of the implementation that we may carry out such tasks as: - set up your chart of accounts, create document layouts to match your stationery, write reports, document processes, tailor screen layouts, etc… With any of this type of task our clients may choose to do this work themselves following training from Dynamic Edge.

Training

Super-User Training – This is high-level training for those staff who will be heavily involved in the system set-up and ongoing management.

End-User Training – This is the detailed training required for all users of the system. If our clients have the resources and capabilities they may opt for a train the trainer approach where one or more of the super-users trained as described above will provide the end-user training. Alternatively we are happy to provide this service.

System Administrator Training - This is the training that may be required for any IT or System Management staff. Typically this will incorporate such issues as security, backups, restores, user management etc.

Data Conversion

The import of static data e.g. Customer and Supplier details - is normally carried out as part of the implementation assistance described previously assuming that our client’s current system has the facility to export this data to a text or spreadsheet file. However if one is looking for more advanced data conversion e.g. historical transaction data - this can also be achieved but needs to be assessed carefully and appropriate mapping routines may need to be written.

System Integration

It is very common that clients need to integrate their new systems to existing software. We are highly experienced at this type of work. The outcome of such integration work can provide huge time and cost savings and also ensure far greater accuracy of data across all systems within the organisation.

Software Development

In certain circumstances clients may require a application development or customisation in order to cope with any non-standard aspects of the business. We can provide this type of service using a range of technologies.