Dynamic Edge prides itself on it's customer service focus. This extends well after the implementation phase and into ongoing support.

Helpdesk

Dynamic Edge operates a comprehensive software support desk to assist our users throughout the life of their systems.

We apply rigorous call logging and escalation procedures and can provide regular customer reports, if required, concerning the number and nature of all calls handled over a period of time.

The standard support contract offers telephone and remote login assistance during normal office hours. Calls can be logged by phone, fax, email or via the Website. Our support team is highly experienced with all of the products we support.

We offer tailored support contracts to suit clients’ specific needs. We can build in additional services, extended hours, cover of additional products etc.

Dynamic Edge provide a very flexible and reliable support service by a team that your users can rely on.